Privacy Policy

Effective Date: 7/5/25

At Voice Festival UK  your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website https://voicefest.org.

1. Who We Are

Voice Festival UK is a UK-based event organiser celebrating vocal music and performance. Our events, workshops and festivals are designed to support audiences, vocalists, choirs, and singing communities across the UK.

2. What Information We Collect

We may collect the following types of personal data:

• Contact details: such as your name, email address, and phone number when you sign up for newsletters, make enquiries or book tickets.
• Transaction data: such as billing address and purchase history (if you buy tickets or merchandise).
• Technical data: including IP address, browser type, device information, and website usage statistics via cookies and analytics tools.
• Communication preferences: if you opt in to marketing emails or surveys.

3. How We Use Your Information

We use your personal data for the following purposes:

• To manage ticket purchases and registration for events
• To send you event updates, newsletters or relevant marketing if you have opted in
• To respond to enquiries or provide customer support
• To improve our website, services, and user experience via analytics
• To comply with legal obligations and protect our services

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Consent – for sending you marketing communications
• Contract – when processing event bookings or purchases
• Legitimate interests – for analytics, improvement and business development
• Legal obligation – where required by law

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties who support our operations, such as:

• Payment providers (e.g., Stripe, PayPal)
• Email marketing platforms (e.g., Mailchimp)
• Ticketing services (e.g., TryBooking or Eventbrite)
• Website analytics providers (e.g., Google Analytics)

All third parties are required to handle your data securely and only for specified purposes.

6. Cookies

Our website uses cookies to improve your browsing experience and collect anonymous usage statistics. You can control cookie preferences via your browser settings or our cookie banner.

7. Data Security

We take appropriate technical and organisational measures to safeguard your personal information from loss, misuse, or unauthorised access.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, or as required by law. For example, we may keep transaction records for 6 years for tax purposes.

9. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact:

VOICEFEST CIC

Email: info@voicefest.org 

Website: https://voicefest.org

11.Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date shown at the top.

Voicefest (Voice Festival Brechin). All Tickets. Terms and Conditions

1.  This ticket is proof of purchase of the above event and must be presented at the time of admission.

2.  This ticket is non-transferable and only one ticket is valid per ticket purchased.

3.  Tickets are not to be duplicated for the purpose of falsifying entry.

4.  Refunds are available at the discretion of the Event Organiser.

5.  The Event Organiser reserves the right to refuse entry.

6.  This ticket may be valid as a tax invoice or receipt in the case of registrations or other event payments.

7.  This ticket has been created and managed using the TryBooking site and is also subject to the Terms and Conditions of TryBooking

8.  As the Event Organiser hosting this event, VOICEFEST CIC is solely responsible for all issues relating to the sale of tickets. If you have any questions regarding this event, please contact VOICEFEST CIC on info@voicefest.org.

9.  Proof of age or a concession card may be requested.

10. Latecomers will have to wait to be seated. There will be no refunds. Doors open 45 minutes before the event.

11. Tickets cannot be on-sold by any means at a price greater than the purchase price of the ticket. Scalped tickets may be cancelled, and the ticket holder denied entry.

12. Any persons who are noisy, drunk, threatening or unruly will be asked to leave the premises, and will not be eligible for a refund

13. The event organiser has all rights to film, photo and video production of this event.

14. If the event is cancelled due to unforeseen circumstances, a full refund will be issued to all patrons.

15. This ticket entitles the patron to one coupon. Tickets can be exchanged for coupons at the box office on the day of the event.

16. Any data collected for marketing purposes from this event will be strictly in accordance with the UK General Data Protection Regulation (UK GDPR).

17. Your data will not be used for marketing purposes unless consent was provided at the point of purchase. You can withdraw your consent at any time by contacting info@voicefest.org.
For more information on how we use your personal information, read our privacy notice https://voicefest.org/privacy-policy / contact us on info@voicefest.org.